Divatt

ORDER ASSURANCE

Experience secure shopping from payment to delivery

Enjoy enhanced security and transparency when shopping for exclusive, designer products. Order Assurance, a unique service designed to protect your orders from top-tier brands and designers.

What is Order Assurance?

Order Assurance is Divatt’s commitment to safeguarding every order placed through our platform. Whether you’re buying a statement piece from an emerging designer or a couture outfit from a well-known brand, our Order Assurance ensures that both the designer and the customer enjoy a fair, reliable, and hassle-free transaction.

Our goal is to mediate any concerns that may arise during the process, and we won’t rest until both sides are completely satisfied.

How Does Order Assurance Work?

Assurance ensures protection for buyers and sellers by verifying product condition through packing and unboxing.

Place Your Order with Confidence

Every time you purchase from a designer on Divatt, you're covered by our Order Assurance. From the moment your payment is processed, we ensure everything goes smoothly.

Real-Time Tracking & Support

Once your order is placed, you can track its progress through your Divatt account. Our system provides real-time updates, keeping you informed.

Packing and Unboxing Videos for Added Security

For Order Assurance, designers should record a packing video, and customers an unboxing video. This ensures product condition and protection for both parties.

Benefits of Order Assurance

Order Assurance protects buyers and sellers by verifying product condition and easing issue resolution.

FOR CUSTOMERS

Guaranteed Satisfaction : Your order is fully protected from payment to delivery.
Reliable Support : Our customer service team is available to assist you at every stage.
Hassle-Free Resolutions : Any order discrepancies are managed by Divatt, so you don't have to worry about disputes.
7-Day Window for Issues After Delivery : Ensure any concerns are raised within 7 days of delivery, so you're eligible for returns or exchanges.
Unboxing Video for Assurance : Documenting the condition of your purchase through an unboxing video ensures any issues are addressed quickly and fairly.

FOR DESIGNERS

Fair Mediation : We ensure that any disputes are handled fairly, so designers can focus on their craft without worrying about misunderstandings.
Customer Trust : Our assurance service encourages more customers to confidently buy from you, knowing that their purchases are protected.
Smooth Transactions : Divatt handles all customer service concerns, so you can concentrate on fulfilling your orders.
Packing Video for Verification : Capture a video while packing your products to provide a clear record of the item's condition before shipping.

Common Issues Solved with Order Assurance

Delayed Deliveries

We follow up with designers and couriers to make sure your order arrives on time.

Return Requests Within 7 Days After Delivery

If your item does not meet your expectations or was damaged during transit, raise an issue within 7 days of delivery to facilitate returns or exchanges.

Product Discrepancies

If the item you receive doesn't match the designer’s description, we’ll help resolve the issue to your satisfaction.

Video Verification for Clarity

The packing and unboxing videos add an extra layer of protection, ensuring clear evidence in case of disputes.

Payment Concerns

We protect your payment and ensure it’s only released to the designer once you’ve confirmed that everything is in order.

How to Use Divatt's Order Assurance

Make Your Purchase

Shop with your favourite designers and know that you're automatically covered by Order Assurance when you check out.

Track Your Order

Once your order is confirmed, you can monitor its progress through your Divatt account. Stay updated with the shipping and delivery status.

Take the Required Videos

Designers must take a packing video before shipping, while customers should record an unboxing video upon receiving the item.

Raise an Issue Within 7 Days

Customers should raise any order-related concerns within 7 days of delivery for prompt and fair resolution.

Recieve a Resolution

Our team will work with both you and the designer to resolve any issues fairly. If a refund is needed, we handle the process for you.

Frequently Asked Questions

Yes, Order Assurance is available for all purchases to ensure secure transactions.

If an agreement isn't reached, our support team will mediate to find a fair resolution.

Returns depend on the seller's policy. Please check the return policy before purchasing.

You will be notified in case of delays, and support is available to assist if needed.

Unboxing videos are recommended for dispute resolution but are not mandatory.

How to Use Divatt’s Order Assurance

At Divatt, we go beyond simply offering designer fashion. We want to make sure that your shopping experience is as enjoyable and stress-free as possible. With Order Assurance, you can shop confidently, knowing that we're here to protect your orders and solve any issues that may arise. Whether you're a customer or a designer, our goal is to ensure that everyone walks away satisfied.